01Contact us联系我们
02Get help in the app在 App 内求助
The fastest way to reach us is from inside FutureCap, so we can see your account details:
- Open More in the bottom bar.
- Tap Report a problem if something isn't working, or Get help for questions about commission, clients or how FutureCap works.
- Describe the issue and attach screenshots if helpful. You'll see our replies under the same request.
在 FutureCap 内联系我们最快，我们可以直接看到你的账号情况：
- 点底部导航栏的 「更多」。
- 遇到功能问题点 「报告问题」；关于佣金、客户或使用方法的疑问点 「获取帮助」。
- 描述问题，需要时附上截图。我们的回复会显示在同一条请求下。
03Frequently asked questions常见问题
How do I get a FutureCap account?如何获得 FutureCap 账号？
Download FutureCap from the App Store, tap Sign Up and verify your email with the code we send you. Your Future Capital relationship manager will then set up your partner access. If you were invited by Future Capital, use the email address you were invited with.
在 App Store 下载 FutureCap，点 「注册」，用我们发送的验证码验证邮箱。之后你的 Future Capital 对接经理会为你开通合作伙伴权限。如果你是收到 Future Capital 邀请的，请使用受邀时的邮箱。
I forgot my password.忘记密码怎么办？
On the sign-in screen, tap Forgot password?, enter your email and follow the code we send you to set a new password.
在登录页点 「忘记密码？」，输入邮箱，按收到的验证码设置新密码。
How do I add clients from my phone's contacts?如何从手机通讯录添加客户？
Tap the + button in the bottom bar and choose Import from Contacts. Select one or more people, review them on the confirmation screen and tap import. FutureCap only receives the contacts you choose. You can also choose Enter Manually.
点底部导航栏中间的 「+」，选 「从通讯录导入」，选择一位或多位联系人，在确认页核对后导入。FutureCap 只会收到你选中的联系人。也可以选 「手动输入」。
How do I correct a client's name or contact details?如何更正客户的姓名或联系方式？
Open the client from the Clients tab and tap Edit Client. Sales professionals and administrators can edit the client's name; partners can update phone, email and notes. If you can't edit a field, contact us and we'll update it for you.
在 「客户」 页打开客户，点 「编辑客户」。销售人员和管理员可以修改客户姓名；合作伙伴可以修改电话、邮箱和备注。如果某一项无法修改，联系我们帮你更新。
Where can I see my commission?在哪里查看佣金？
Open the Commission tab. Paid and pending commission are shown at the top, with the number of deals and total property value. Use This Month / This Year / All Time to change the period. For questions about a specific payment, use Get help in the app.
打开 「佣金」 页，顶部显示已支付和待支付佣金，以及交易数和房产总值，可用 「本月 / 本年 / 全部」 切换时间范围。对某笔具体付款有疑问，请在 App 内使用 「获取帮助」。
What do the client stages mean?客户阶段分别代表什么？
Each client moves through five stages, updated automatically from the deal in the Future Capital CRM: Engage (first contact), Viewing (property viewings), Commit (reservation or deposit), Contract (contract signed and in process) and Done.
每位客户会经历五个阶段，根据 Future Capital CRM 中的交易自动更新：接洽（初次联系）、带看·选房、意向·下定（预订或支付定金）、签约·流程（合同已签、办理中）和 完成。
Can I change the app language?可以切换 App 语言吗？
Yes. Go to More and choose English or 中文 under Language Preference.
可以。进入 「更多」，在语言偏好里选择 English 或 中文。
Does FutureCap work on iPad?FutureCap 支持 iPad 吗？
Yes. FutureCap runs full-screen on iPad. In landscape, the Clients tab shows your client list and the selected client's details side by side.
支持。FutureCap 在 iPad 上全屏运行；横屏时，「客户」页会并排显示客户列表和所选客户的详情。
The app shows no data or can't connect.App 没有数据或无法连接怎么办？
Check your internet connection, then pull down on the screen to refresh. Make sure you have the latest version of FutureCap from the App Store. If it still doesn't work, sign out and in again, or contact us.
先检查网络连接，然后在页面上下拉刷新。确认已从 App Store 更新到最新版本。仍然不行的话，退出登录再重新登录，或联系我们。
04Delete your account删除账号
You can delete your account at any time from inside the app:
- Open More.
- Tap Request account deletion.
- Read the notes and tap Delete my account, then confirm.
Our team confirms the deletion within 48 hours and you will be signed out. If you have commission that is still pending payment, we will complete the payment first. You can also email info@futurecapital.ae from your registered email address to request deletion.
你可以随时在 App 内删除账号：
- 打开 「更多」。
- 点 「申请删除账号」。
- 阅读说明，点 「删除我的账号」 并确认。
我们的团队会在 48 小时内确认删除，你会被自动退出登录。如果还有待支付的佣金，我们会先完成支付。你也可以用注册邮箱发邮件至 info@futurecapital.ae 申请删除。
05Privacy隐私
To learn what information FutureCap collects and how we protect it, read our Privacy Policy.
想了解 FutureCap 收集哪些信息以及我们如何保护这些信息，请阅读我们的隐私政策。